FAQ

What is hydrogen water and how does it benefit me?

Hydrogen water is water that has been infused with molecular hydrogen. Studies suggest that hydrogen-rich water may offer various health benefits, including improved hydration, enhanced antioxidant properties, and potential anti-inflammatory effects. Regular consumption may contribute to overall wellness and vitality.

How do I use the Osaka Water hydrogen water bottle?

To use the Osaka Water hydrogen water bottle, simply fill it with clean water, activate the hydrogen infusion process according to the product instructions, and enjoy your hydrogen-rich water. The portable design allows for easy use at home, work, or on the go.

Are your hydrogen water bottles BPA-free?

Yes, all Osaka Water hydrogen water bottles are made from premium, BPA-free materials. This ensures that you can enjoy your hydration experience without the risk of harmful chemicals leaching into your water.

What is your return policy for hydrogen water bottles?

Our return policy allows you to initiate a return within 30 days of receiving your item. To be eligible for a return, the item must be unopened, unused, and in its original packaging. Opened items cannot be returned due to hygiene and safety reasons.

How long does shipping take for orders within the United States?

  • Handling time: 1 to 2 business days(Mon-Fri).
  • Transit Time: 4 to 6 business days(Mon-Fri),
  • Total delivery Time: 5 to 8 business days.
  • Order Cut-off time: 5:00 PM
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)

What should I do if my order arrives damaged or is lost?

If your order arrives damaged or is lost, please contact us immediately at help@osakawater.co. We will promptly address the issue through replacement or refund as necessary.

Do you offer international shipping?

Currently, we only ship within the United States. International shipping options may be available in the future, so please check back for updates.

How can I track my order?

You can track your order using the tracking number provided in your shipment confirmation email. This allows you to monitor your package's journey from our facility to your doorstep.

Who can I contact for further questions?

If you have any additional questions or need assistance, please feel free to reach out to us at help@osakawater.co or call us at (332) 264-0964 during our business hours, Monday to Friday from 9 am to 5 pm EST.